![]() Meaning, in one case, the money got transferred to a certain bank account and in another case, the money was used to purchase movie tickets. Reason – the services were already delivered. ![]() I was, however, not so lucky in recovering the rest of the money (Rs. So, what might have happened in this case is, the money did not get transferred elsewhere or used in any way before I reported the case. After having verified my claim, they were kind enough to revert the transaction that the criminal made using their e-wallet. One of these merchants turned out to be immensely helpful. By ‘involved’ I mean that the criminal used their services (e-wallet) to steal the money from my mother’s bank account. Three merchants were involved in the transactions. Reported the case to Cyber Crime Cell Mumbai division ( They replied saying that they do not take direct complaints and suggested me to lodge an FIR with my local police (which I already did) who will then forward the case to the Cyber Crime Cell. These included the debit card number (first four and last four digits), date and time of the transaction.ĥ. They asked for certain details to verify my claim. Informed them that the debit card used in the transaction was used fraudulently, without my mother’s authorization. I reached out to them via their Twitter accounts, emails, and customer care number. Contacted every merchant whose name was included in the transactions. Lodged an FIR in the local police station shared the details of the transactions.Ĥ. These include the date, time, amount, merchant’s name, and others.ģ. Noted down the details of all the transactions that took place at the time (there were 4). The account was frozen and the ATM card was blocked.Ģ. ![]() This particular incident is known as a phishing attack – where the attacker tricks the victim into revealing their confidential information.ġ. ![]() By the time she informed me about the incident, it was too late. A few minutes later, an amount of almost Rs. Then the caller asked my mother to reveal a set of OTPs (one time password) sent to her registered mobile phone (clearly, the criminal had initiated online transactions using the card’s details for which he needed the OTP). The caller tricked her into revealing her ATM card details such as the card number, expiry date, and CVV number (3 digits printed on the back side of the card). My mother (a homemaker) received a call on 14 th February 2017 from a person pretending to be a manager of the bank ( bank’s name not revealed for privacy reasons) she has her account in. The rest of the post narrates the incident. An amount of 50,000 was stolen from her bank account. The 5 things that you can do to recover money stolen from your bank account are based on an incident experienced by my mother. ![]()
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